1. Introduction
These Terms and Conditions govern your use of Easy Road Recovery's services and website. By contacting us, booking a service, or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
Easy Road Recovery provides 24/7 vehicle recovery, breakdown assistance, towing and roadside services across Birmingham and the West Midlands.
2. Services Provided
Easy Road Recovery offers the following services:
- 24/7 Emergency Car Recovery
- Van and Light Commercial Vehicle Recovery
- Accident Recovery and Vehicle Transportation
- Battery Jump Start Assistance
- Flat Tyre Assistance and Tyre Change
- Fuel Delivery Service
- Roadside Assistance and Breakdown Support
- Local and Long Distance Towing
We reserve the right to refuse service at our discretion, including in situations where access is unsafe or where the service requested is outside our operational capabilities.
3. Booking and Service Request
When you contact Easy Road Recovery to request a service:
- You must provide accurate information about your location, vehicle and the nature of the breakdown.
- You must ensure the vehicle and location are accessible and safe for our recovery operators.
- You authorise us to move and transport your vehicle as required to complete the service.
- Response times are estimated and may vary due to traffic, weather and demand conditions.
- We aim to arrive within 30–45 minutes but cannot guarantee exact arrival times.
4. Pricing and Payment
- All prices will be quoted prior to the commencement of any service.
- Payment is due upon completion of the service unless otherwise agreed.
- We accept cash, debit cards, credit cards and contactless payments.
- All prices are inclusive of VAT where applicable.
- Additional charges may apply for long-distance towing, specialist equipment or out-of-hours services.
- Waiting time charges may apply if our operator is kept waiting for an unreasonable period.
5. Cancellation Policy
- You may cancel a service request at any time before our operator departs for your location at no charge.
- If you cancel after our operator has departed, a call-out fee may be charged to cover costs incurred.
- If our operator arrives and the service is no longer required, a minimum call-out fee will apply.
- No-shows without prior cancellation will be charged the full call-out fee.
6. Customer Responsibilities
As a customer, you are responsible for:
- Providing accurate and complete information about your vehicle and breakdown situation.
- Ensuring that you have the legal right to authorise recovery of the vehicle.
- Removing any valuable personal items from the vehicle before recovery where possible.
- Informing us of any known vehicle faults, hazards or special requirements.
- Following the safety instructions of our recovery operators at all times.
- Ensuring pets and passengers are safely managed during the recovery process.
7. Liability
Easy Road Recovery will take all reasonable care when handling and recovering your vehicle. However:
- We are not liable for any pre-existing damage to your vehicle prior to recovery.
- We are not liable for any personal belongings left in the vehicle during recovery.
- Our liability is limited to the direct cost of the recovery service provided.
- We are not liable for any consequential losses, loss of earnings or indirect damages.
- In the event of damage caused directly by our negligence, claims must be reported within 24 hours of service completion.
8. Vehicle Condition
- We will conduct a visual inspection of your vehicle before recovery and note any pre-existing damage.
- Vehicles with hazardous materials, illegal modifications or unsafe conditions may be refused recovery.
- Electric vehicles (EVs) require specialist flatbed recovery equipment. Please inform us if your vehicle is an EV when booking.
- We are not responsible for any mechanical or electrical faults that become apparent after recovery.
9. Third Party Services
In some circumstances, Easy Road Recovery may subcontract recovery services to trusted partner operators. All subcontracted operators are vetted and insured to carry out recovery services. Our terms and conditions remain applicable in all cases.
10. Insurance
Easy Road Recovery is fully insured for vehicle recovery and transportation services. Our insurance covers the vehicle from the point of collection to the agreed delivery destination. It is your responsibility to ensure your own vehicle insurance is up to date.
11. Complaints Procedure
We aim to provide excellent service at all times. If you are not satisfied:
- Please contact us within 48 hours of the service by phone or email.
- Provide full details of your complaint and any supporting evidence.
- We will acknowledge your complaint within 2 working days and aim to resolve it within 7 working days.
Contact us at: info@easyroadrecovery.co.uk or call 0333 772 4098.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to Terms
Easy Road Recovery reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the new terms.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us: